With Coronavirus (COVID-19) now affecting many areas of our services to the residents and businesses of Amber Valley, we are keen to keep you right up-to-date with the changes we are being forced to make. Read more about your council services.
This accessibility statement applies to www.ambervalley.gov.uk.
This website is run by Amber Valley Borough Council. We want as many people as possible to be able to use this website. For example, this means you should be able to:
We've also made the website text as simple as possible to understand.
We know some parts of this website are not fully accessible.
If you need information on this website in a different format like accessible PDF, large print, audio recording or braille, please contact Hannah Middleton on 01773 841534 or email firstname.lastname@example.org.
We'll consider your request and get back to you within 5 working days.
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact Hannah Middleton on 01773 841534 or email email@example.com. You can also report any errors using our online reporting form.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Amber Valley Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Website and Mobile Applications) (No.2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the reasons listed below.
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By August 2021, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Interactive third party tools
We offer a live chat service on our website which is provided for by an external supplier. Unfortunately you may not be able to access this content and functionality by using your keyboard. We will be contacting the supplier to discuss a possible fix and will assess this when our contract is up for renewal in 2021.
We offer an interactive cookies bar which is provided for by an external supplier. Unfortunately you may not be able to access all the content and functionality by using your keyboard on the pop up. However all content is available to view at www.ambervalley.gov.uk/our-website/cookies. We will be contacting the supplier to discuss a possible fix and will assess this when our contract is up for renewal in 2021.
Our accessibility plan below shows how and when we plan to improve accessibility on this website.
This statement was prepared on 27 July 2020. It was last reviewed on 27 July 2020.
This website was last tested on 27 July 2020. The test was carried out by Amber Valley Borough Council. We carried out a scan of the entire website.
Contact the team directly on 01773 841534 or email firstname.lastname@example.org