Customer Complaints

If you wish to make a complaint about the service you have received from Amber Valley Borough Council please submit the form below, or alternatively please download the attached Complaint Form and send this to:

Post: Amber Valley Borough Council, Town Hall, Ripley, Derbyshire, DE5 3BT.


Telephone: 01773 570222

About You Section

Amber Valley Borough Council is committed to ensuring our services are accessible and designed to meet the diverse needs of Amber Valley communities. By completing this section you are helping us make sure we are meeting this commitment. You do not have to give this information if you do not wish to.

However we do request that you supply us with your full name at the beginning of the form.  These fields are marked as mandatory and as a result will not let you submit the form without these fields completed.  Thank You. 

Customer Complaints Form

If you are complaining about a problem in your area (i.e. dog fouling, food complaint), as opposed to the service you have received from us, another online form may be more suitable. Take a look at our online reporting section to find the right form for you.

The data submitted via this form will be processed and stored electronically by the Council.

In compliance with the General Data Protection Regulations I would inform you that:
  • The legal basis for processing this data is Article 6 (1)(a) of the General Data Protection Regulations.
  • All data will be deleted in accordance with the Councils data retention policy.
  • We will not pass you personal data on to anyone else.
  • You have the right to see the personal data we hold about you; if you think it is wrong you can ask us to put it right; if you think that we have no legal grounds for retaining the information you have the right to ask for it to be erased; if there is a query on the accuracy of the data you have the right to ask us to stop processing your information.
  • The Council’s Data Protection Officer can be contacted on. Tel 01773 570222. Email
  • If you are unhappy with how the Council deals with your personal information you may wish to contact the Information Commissioner. Tel 0303 123 1113; email -; web site -
Confirmation of Data processing

Complaint Details

If the property is in the Amber Valley area please enter the postcode or the first few letters of the street. Otherwise enter the full address in the box below.


Contact Details
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Do you need further information?

If for some reason you are unable to find the information which you require on our website, you can contact us by the following methods.

address logoAmber Valley Borough Council, Town Hall, Ripley, Derbyshire, DE5 3BT
address logo01773 570222 *Calls are recorded for quality and training purposes
address logoComplete our online enquiry form
address logoText the word COUNCIL followed by your message to 60060 *Standard network rates apply
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