About your council services

With Covid-19 affecting many areas of our services to the residents and businesses of Amber Valley, we are keen to keep you right up-to-date with the changes we are being forced to make. Please use the drop down menu below to read about each individual service.

If the service you are looking for is not listed, please contact our main reception on 01773 570222 or email enquiry@ambervalley.gov.uk.

We have also put together a list of network support services that are available during this time. Our health and safety team have also carried out a risk assessment of activities being carried out in the HQ and town hall building.

Business support, advice and guidance is available and posted at www.ambervalley.gov.uk/business/coronavirus-advice-for-businesses/.

The treasury and government continue to take measures to support businesses and while the small business grant and discretionary grants are now closed for application, funding is still available from other support agencies and you are encouraged to access the available guidance and support detailed.

Businesses are invited to complete the online mailing list form to allow us to keep you informed and to contact you, and cascade further information and support, including business grants as soon as these become live.

The cemeteries are now fully open as before, vehicle and pedestrian access are open. Please read more at www.ambervalley.gov.uk/community/birth-marriages-and-deaths/deaths-burials-and-cemeteries/cemeteries-and-funerals-during-the-covid-19-outbreak.

A revised schedule of meetings for the rest of the municipal year was agreed at a remote meeting of full council and has been published at www.ambervalley.gov.uk/council/committees-and-meetings

Meetings will be held remotely, using the Zoom platform, until further notice. The agenda and reports for all remotely held formal meetings, and the arrangements for access, will be published online in the normal way, at least five working days before the meeting, and will be available from the link above.

Members of the public will also be able to view the proceedings, whilst the meeting is taking place, from the council’s YouTube channel at www.youtube.com/channel/UCboVeHfv4Vp9sbkUj_3kG4w.

There will still be opportunities for public speaking, but you will need to register in advance so that appropriate arrangements can be made. If you would like to speak at a council meeting, or have any queries relating to meetings, please contact democraticservices@ambervalley.gov.uk.

We won’t take any new recovery action if residents are temporarily unable to pay council tax, so in effect we have also postponed new debt recovery action for anyone falling into council tax or business rates arrears. Read more at www.ambervalley.gov.uk/council-tax/your-council-tax-during-the-covid-19-outbreak.

If you need help to pay your council tax because your income has reduced you can claim council tax support. This can be done online at www.ambervalley.gov.uk/benefits/council-tax-support/how-to-claim-council-tax-support

If you are already in receipt of Council Tax Support, but your income has reduced, or increased, please tell us about the change using our online form at www.ambervalley.gov.uk/benefits/change-in-circumstances.

Unfortunately due to the COVID-19 virus the way in which the council deliver community safety services has been affected. We do appreciate that people can still experience anti-social behaviour in the community and we aim to support you as much as possible during this difficult time. Whilst we are not conducting home visits at this time and investigations are limited in there scope as a result of this, we are still working closely with our colleagues at Derbyshire Constabulary and other partner agencies and are able to sign post and offer support to any member of the community suffering as a result of anti-social behaviour.

If you are experiencing anti-social behaviour please contact Derbyshire Constabulary on 999 in an emergency, 101 to report an incident or use any of the other methods listed on the contact us section of their website at archive.derbyshire.police.uk/Contact-Us/Contact-Us.

Alternatively contact Amber Valley Borough Council on 01773 570222 during opening hours or visit www.ambervalley.gov.uk/community/community-safety/anti-social-behaviour

Please note: online enquiries will be monitored as frequently as possible during this difficult time but this is not an emergency response.  

As Coronavirus impacts on all of our lives we would like to assure residents that they are not on their own. An extensive network of support services is available – providing help, advice and important information.

You can view this full list at www.ambervalley.gov.uk/about-your-council-services/useful-contacts.

Derbyshire County Council's trading standards team is urging residents to be extra vigilant and keep themselves safe from scammers during the coronavirus outbreak. Working with Derbyshire police, trading standards officers are urging people to be wary of possible new coronavirus-related scams being used by doorstep callers and online fraudsters - keep up-to-date with the types of scams and how to report them.

The development management service is seeking to deliver timely planning decisions at this current time. Please note however meetings in person are suspended both in office and on site. The council’s website will be updated should this change in due course. Should you have any queries please contact planning administration on 01773 841571.

Government’s ‘Coronavirus (COVID-19): construction update Q&A’ announcement on construction site working hours to enable social distancing working practices (13 May 2020) available at www.gov.uk/guidance/coronavirus-covid-19-construction-update-qa.

A revised schedule of planning board meetings for the rest of the municipal year has now been agreed, and has been published at www.ambervalley.gov.uk/council/committees-and-meetings.

Meetings will be held remotely, using the Zoom platform, until further notice.

The agenda and reports for these, and the arrangements for remote access, will continue to be published at least five working days before the meeting and made available from www.ambervalley.gov.uk/council/committees-and-meetings.

As each agenda is published, the applicant/agent for an application that is to be considered, and any members of the public that have made representations about that application, will also be advised that the item is to be considered by the board, and how to make a request to speak at the meeting.

Members of the public will also be able to view the proceedings, whilst the meeting is taking place, from the council’s YouTube channel at www.youtube.com/channel/UCboVeHfv4Vp9sbkUj_3kG4w.

We recognise the importance of keeping our development management function operating, and to comply with our determination deadlines as far as possible, and we ask all applicants, agents and interested parties to please recognise that we are working as hard as we can to ensure appropriate development in Amber Valley is not delayed.

If any registration or election advice is required please contact:

The election page on our website will also have up to date information, this can be found at www.ambervalley.gov.uk/councillors-and-elections/elections.

During the present COVID-19 crisis we are still able to offer a pest control service. However, we cannot treat if a person is displaying symptoms of COVID-19 and self isolating. The risk will be assessed at the time of booking. If a treatment is refused please understand that it is for the health and safety of yourself and our operatives at this time.

The health and safety of our staff and customers is paramount, therefore we would request that when our operative visits

  • For an external treatment you remain inside the property.
  • For an internal treatment you maintain strict social distancing. Our operative will be wearing full personal protective equipment and you will need to stay in another room whilst the treatment is conducted.
  • Payment will not be taken at the time of the visit. You will be contacted within 24 hours of the visit by a member of our admin staff who will take payment over the phone by debit or credit card.

Our helplines with regard to pollution, food and safety, found and lost dogs, envirocrime and landscape services are still accessible on 01773 841326 and 01773 841335.

Government’s ‘Coronavirus (COVID-19): construction update Q&A’ announcement on construction site working hours to enable social distancing working practices (13 May 2020) available at www.gov.uk/guidance/coronavirus-covid-19-construction-update-qa.

Certain food businesses are required to close. Takeaway and delivery services have been able to remain open and operational in line with guidance on social distancing. Full guidance on which businesses can open and which must remain closed can be found at www.gov.uk/government/publications/further-businesses-and-premises-to-close/further-businesses-and-premises-to-close-guidance.

Guidance on social distancing measures that you need to take can be found at www.gov.uk/guidance/working-safely-during-coronavirus-covid-19.

Further guidance can be found at www.ambervalley.gov.uk/business/food-safety/covid-19-advice-for-food-businesses.

Although we will still attempt to deal with FOI requests they are not currently considered a priority for our staff and so there are likely to be delays in responding.

Due to the concerns regarding COVID-19, the Housing Solutions and Home Options teams will now be working remotely until further notice.

We do not have the ability to receive phone calls directly so please contact us by email and we will reply or call you back ASAP. Please use the email addresses as follows:

To keep incoming phone calls in our absence to a minimum, please contact us by email but if you can’t then please call 01773 570222.

For out of hours emergency homeless cases phone Call Derbyshire on 01629 533190.

Rent arrears

The council is urging any tenant that is struggling to meet their rental costs to firstly talk to their landlord and don’t just withhold your rent. We know that many landlords are being very supportive and we thank them.

We are asking all landlords to maintain dialogue with their tenants and be understanding of their circumstances.

The key is communication through this difficult time.

Citizens Advice - income maximisation and advice. 0300 456 8390 if you need financial advice.

Derbyshire Law Centre - offer free housing advice for Derbyshire residents and employ a tenancy support officer.
Email: dlc@derbyshirelawcentre.org.uk,
Telephone: 01246 550674
Website: https://derbyshirelawcentre.org.uk/

Landlords

The Residential Landlords Association have produced some guidance for landlords.

The Government is regularly reviewing the position on eviction and landlords and tenants are encouraged to check for regular updates at www.gov.uk/government/publications/covid-19-and-renting-guidance-for-landlords-tenants-and-local-authorities.

Complaints about rented accommodation and empty properties

Our officers are assessing the risks faced by tenants on the phone and can complete home visits. We will try and help provide advice and assistance to both tenants and landlords wherever possible.

Adaptations and Disabled Facility Grants

We are working hard with partners to process and deliver disabled facility grants in homes and the latest lockdown will not prevent work progressing but we will be sensitive to the needs of individual applicants. If you have any concerns about your ongoing welfare then please contact Call Derbyshire.

Keeping warm

We are working with a number of partners to provide support to those on low incomes that are struggling to stay warm. The council is able to help some clients, please contact us 01773 841335 or email eh.housing@ambervalley.gov.uk.

The Home Improvement Agency (via Metropolitan Care and Repair) Aged 55+, younger people with disabilities or people on low income, telephone 0845 850 8013.

The service provides practical help and advice within the home to support people to keep their homes in good and safe repair, and support to have them adapted to be suitable to meet their changing needs so they can be more independent in their own homes.

Warmer Derby and Derbyshire (via Marches Energy Action) - free, impartial advice service with city/county councils, telephone 0800 6771332 or email wdd@mea.org.uk.

Citizen’s Advice - 0300 456 8390 Lines open Monday to Friday, 9am to 4pm.

All Amber Valley leisure centres are now open.

For information regarding licensing matters please read www.ambervalley.gov.uk/licensing.

For information regarding taxi and private hire vehicle licensing please read www.ambervalley.gov.uk/licensing/taxi-and-private-hire-vehicle-licensing/coronavirus-advice-for-hackney-carriage-and-private-hire-vehicles.

You can contact the licensing department by email at licensing@ambervalley.gov.uk or by telephone on 01773 570222.

All licensing applications can be sent to the department's email address and some applications may be submitted online via GOV.UK. Further details on temporary amendments to applications can be found at www.ambervalley.gov.uk/licensing.

Licensing notices for pending new/variation premises licences, together with further details of these applications can be viewed in the public notices section of our website at www.ambervalley.gov.uk/council/public-notices.

If you have applied for a Temporary Event Notice that will have to be cancelled due to the current circumstances, please notify the department as soon as possible.

For initial information regarding licensing of animal activities please phone 01773 841335 or email envhealth@ambervalley.gov.uk, full information can be found at www.ambervalley.gov.uk/licensing/animal-welfare/covid-19-advice-for-people-with-animals.

There is currently a considerable delay to the service provision of both local land charges searches and personal searches.

However please continue to submit your search requests in the usual way either through one of the commercial hubs or directly to land.charges@ambervalley.gov.uk.

We will endeavour to process and return your search requests as quickly as possible.

Amber Valley markets open for essential goods / services only.

Alfreton Indoor Market 

Open for essential products / services only. To ensure the safety of traders and customers, access and egress to and from the market is via the front and back door only. No access via the side door. Aisles have been widened where possible and a one way system has been introduced.

The public toilets are currently open – only 2 people allowed in at any one time.

Fruit and veg stall offering an over the counter service and an ordering facility for delivery or collection. Denise can be contacted on 07495 518384.

Café open for takeaway only. Food can be preordered on 07919 380266.

The butchery is currently offering an ordering and delivery service. Orders can be placed on 07794 283917 for collection or delivery. Alternatively, orders can be placed by emailing mrkbutcher@gmail.com.

Card payments available at Fruit & Veg, Butcher and Café.

Visit the market Facebook page for information and keep up to date at https://en-gb.facebook.com/groups/381480145375745.   

Heanor and Ripley markets

Open on a Friday and Saturday for food and essential products / services only – social distancing in place. Many stall holders offering a card payment facility and click and collect facilities. Please see individual stall holders for more information.

The public toilets are now open and a cleaning regime in place.

We appreciate that new and existing issues of noise and nuisances (including smoke, dust, smells, waste accumulations etc.) can be felt more keenly as more people are required to stay at home. Please consider your neighbours at all times, whether you are catching up on jobs around the house or pursuing hobbies; be aware that your neighbours may be ill or trying to work from home. Advice on how we investigate complaints can be found on our website at www.ambervalley.gov.uk/environment/pollution/statutory-nuisance-and-noise.

Wherever possible, we are continuing to follow our usual complaints investigation procedure, but we would appreciate your help in trying to resolve disputes informally at this difficult time for everyone. Noise/nuisance record forms can be downloaded from our website (via the link above), posted or sent by email (if you do not request this when you contact us, they will be posted) and completed forms can be copied/photographed and e-mailed back to us, if you are unable to leave the house. Be aware that, as we are all required to observe social distancing rules, we may be unable to undertake the level of investigation necessary for formal action at this time, which would normally include visiting your own premises and those of the person causing the noise/nuisance, or to install noise recording equipment.  

Please continue to telephone us on 01773 841335 during normal office hours; email us at envadmin@ambervalley.gov.uk; or complete our online enquiry form at www.ambervalley.gov.uk/contact-us/online-enquiry and we will contact you to provide advice as quickly as we can.  In an emergency situation outside normal office hours, please see the advice at www.ambervalley.gov.uk/council/emergencies.

The borough council’s car parks remain open as usual, enforcement of all contraventions continue.

All council owned parks, play areas and skate parks remain open however some restrictions may apply (see below), please follow the user signs and government guidance to ensure the safe use of the equipment.

The use of multi-use games areas (games courts), outdoor fitness equipment and organised sports activities including football, bowls and cricket are currently not permitted on council owned land (including training).

When visiting parks for exercise, people are required to practice social distancing and remain at least 2 metres apart. Toilets within parks are currently closed, however disabled facilities remain available.

Please do not approach any council employees who you may see working within a park.

All public events on council land are cancelled following government guidance.

All services delivered by the planning policy team, including work relating to the preparation of a new local plan and support for neighbourhood planning, continue to be accessible as usual at www.ambervalley.gov.uk/planning/planning-policy or by contacting the team either by email at ldf@ambervalley.gov.uk or by telephone on 01773 841584.

Our main reception and town centre office is now closed to the public. We are committed to providing a service to our residents and businesses and are asking people to contact us by phone or email only.

  • Telephone – 01773 570222
  • Email – enquiry@ambervalley.gov.uk

Our refuse team will continue to collect your household waste and recycling on your scheduled days, however, please be aware that there may be service delays in your area. You can find up to date information at www.ambervalley.gov.uk/rubbish-waste-and-recycling/missed-bins-and-service-disruptions/.

We are aware that there will now be more parked cars on residential streets due to the government lock down and home working, please be considerate with parking so the refuse vehicles have access to your street.

Our trade waste refuse service is running as normal. If your business is closed due to Coronavirus and you no longer require your trade waste collection, please email tradewaste@ambervalley.gov.uk to request to suspend or cancel your trade waste collection service.

We will continue to provide household refuse, recycling and clinical waste collections and also trade waste refuse collections for as long as we are able. We apologise to residents and businesses that are affected, and we will resume full collections as soon as resources allow us to do so.

We are still taking requests for bulky waste and electrical items, however please be advised that if we receive a large number of requests we may have to defer some collections until the following week. Please contact our refuse team on 01773 841326 or email refuse@ambervalley.gov.uk to make a request.

We are experiencing a lot of litter bins in Amber Valley being filled with household waste. We are appealing to the public to stop doing this as clearing this rubbish is taking up valuable resources that are needed elsewhere. Your refuse and recycling bins are still being emptied and not disposing of your waste in the correct manner is an offence.

We must advise participants to cancel or postpone road closures due to take place in the foreseeable future. This is due to the Coronavirus emergency and consequent government guidance and recent announcement.  

During the present pandemic, both the Mayor and the Deputy Mayor of Amber Valley will not be able to undertake any civic engagements.

Need further help or information?

Contact the team directly on 01773 570222 or email enquiry@ambervalley.gov.uk