Housing Register and Homelessness Service

From 2nd April 2018 the Council will be directly responsible for the delivery of the management of the housing register (Home Options) and the homelessness service. The service will be delivered by Customer Services and the Housing Solutions team based at the Town Hall in Ripley.

Futures Housing Group and other Housing Providers advertising their properties on Home Options will continue to be responsible for advertising and letting their properties.

Those wishing to register on Home Options will still do this through the Home Options website, but from 2nd April Council staff will be responsible for processing applications and ensuring that only eligible applicants are able to join the register and that any decisions around banding are correct based on the needs of the applicant.

The Housing solutions team will offer telephone and face to face appointments for clients that are at risk of being homeless. Clients are encouraged to contact the Council as soon as possible so that where possible steps to prevent residents from losing their home can be taken.

The email address for Housing Register Enquiries is home.options@ambervalley.gov.uk  and the phone number is 01773 841400.

The email address for Housing Solutions Enquiries is housing.solutions@ambervalley.gov.uk and the phone number is 01773 841372

Contact Details
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